Streamline your shopping experience with us! Our goal is to make your online shopping journey as smooth as possible. So, we've put together a list of commonly asked questions to help you out. From delivery options to return policies, we've got you covered. Our team of professionals is dedicated to providing top-notch customer service and ensuring your satisfaction. Shop with confidence and convenience at our online store.
Orders
How do I place an order?
You can place an order online at MT-RSR.com or by calling us at 763-231-0250.
What forms of payment do you take?
Our website can accept payment through Card, Shop Pay, Google Pay, and Paypal. Net payment terms available upon request, and subject to MT-RSR approval. Contact us to request a Credit Application.
Do you keep my card on file?
No, we do not store your credit card information. We only keep your name, address, and email on file for order and shipping purposes. For any future purchases, you’ll need to re-enter your credit card details.
Where is my receipt?
You should receive confirmation to the email address you used to place the order at the time you placed it. That will act as your receipt as it has; name, order number, parts you ordered and the total you paid.
How Can I Track My Package?
Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way.
I Have Not Received a confirmation or a Tracking email.
Please check your spam and junk mail as sometimes our emails can be seen as ads and will automatically head to those folders. If you’ve checked both places, contact us at sales@mt-rsr.com
How do I find out if a part is in stock?
Unfortunately, as of right now the system we use for our website does not allow us to mark individual parts as sold out. If you need availability on a part, contact us at sales@mt-rsr.com
Can I get my product personalized?
It depends on the product and the manufacturer. If personalization is available, it will be clearly listed on the product page.
Shipping
How long does it take for my order to ship?
Orders placed before 2 PM CST typically ship the same day. Orders placed after 2 PM will ship the next business day.
Guaranteed delivery times are only available for UPS Second Day Air, Next Day Air, and Next Day Air Early.
Standard shipping methods like USPS Ground Advantage, USPS Priority, and UPS Ground usually take 2–5 business days, depending on the destination.
Orders that qualify for free shipping ($75+) will ship via USPS Priority or UPS Ground. If you prefer a specific shipping method, you’ll need to select it at checkout and cover the shipping cost.
Please see our full Shipping Policy for more information.
If I make an order, can you ship it to me at a specific time?
Unfortunately, we’re not able to schedule specific delivery times. Most orders placed before 2 PM CST will ship out the same day. If you would prefer your order to ship on a specific day - please contact the sales team!
Do you ship internationally?
Yes, we do ship internationally! Please note that international orders are not eligible for the free shipping offer on orders over $75.
How much does shipping usually cost?
Shipping costs are calculated during checkout once you enter your shipping address. Without an address, we’re unable to provide an estimate.
What shipping carriers do you use?
We ship using all major carriers as well as local courier partners. You’ll be able to choose your preferred delivery method during the checkout process.
Returns
Can I make a return?
Yes, you can make a return! We offer a 60-day return policy from the date of purchase. Returns requested after 60 days may not be accepted, and if approved, could be subject to a restocking fee. All items must be returned in their original packaging and condition. If an item is damaged, missing components, or not in its original condition, a partial refund may be issued.
Please note that some products MT-RSR do not manufacture may have extended warranty and return policies through their manufacturer. Please contact the team if you have any questions.
Please see our full Return & Exchange Policy for more information.
When do I get my refund?
Once we receive the returned item, please allow 1–2 business days for us to process your return. After it’s processed, your refund should appear in your account within 3–5 business days. If you don’t see the refund after that time, we recommend checking with your bank first. If they’re unable to locate it, feel free to reach out to us. Please note, we can only issue refunds to the original payment method used during checkout.
Can I make an exchange?
We currently only offer exchanges for items that are damaged or defective. If you accidentally ordered the wrong product, you’re welcome to return it for a refund and place a new order for the correct item.
Wholesale
How can I become a distributor for your products?
We're always excited to explore new partnerships! If you're interested in becoming a distributor, please fill out the form below with your information. A member of our team will review your submission and get in touch with you shortly to discuss potential opportunities.
What happens after I submit the distributor inquiry form?
Once you submit the form, our team will review your information and reach out to you as soon as possible. We'll discuss how we can work together and provide any additional details you may need about our distributor program.
How can I place a wholesale order?
If you're a wholesale distributor, you can place your order in the way that works best for you—online through our website, by phone at (800) 811-0926, by email at sales@mt-rsr.com, or by submitting purchase orders (POs) or EDI orders.
How do I view wholesale pricing?
Once you're logged into your wholesale account on our website, you'll be able to view and purchase products with pricing that’s tailored to your account.
Price Match
How does the MT-RSR Price Match Program work?
If you find the exact same product offered by a U.S.-based online competitor at a lower price, contact the MT-RSR team. We’ll verify the competitor’s price and either match or beat it on the spot—so you always get the best deal.
What items qualify for a price match?
The competitor’s item must be identical to the one we sell—same brand, model number, part number, size, material, color, and finish. It must also be a new, regularly priced item (not clearance, refurbished, open-box, etc.), and the price must be clearly listed online in U.S. dollars.
Do you match prices that include shipping or discounts?
No, we match only the unit price of the item itself. Shipping fees, bundled deals, coupons, rebates, or special discounts (like military or employee pricing) are not eligible for price matching.
How do I request a price match?
Simply contact our team at sales@mt-rsr.com or call us at 763-231-0250. Provide a link to the competitor’s product page showing the lower price. An MT-RSR team member will verify the details and confirm the match.
Is there a limit to how many items I can price match?
Quantity limits may apply and are determined at the discretion of the MT-RSR team. We reserve the right to approve or deny any price match request.
Are there any limitations to price match approvals?
Yes. All price match requests are subject to approval at the sole discretion of MT-RSR. The competitor’s lower price must be publicly available and verifiable online at the time the request is made.