Frequently Asked Questions (FAQ)

• Orders placed before 2 PM CST will ship the same day. Orders placed after 2 PM will ship the next business day. 
• The only services with guaranteed ship times are UPS: Second Day, Next Day Air, Next Day Air Early.  
• Any other service (USPS Ground Advantage, USPS Priority, UPS Ground) Take approximately 2-5 days depending on where its being shipped to. 
• Orders that qualify for the $75 free shipping will be sent as USPS Priority or UPS Ground, if you desire a specific service, you will have to select another shipping method and will be charged per choice. 

No. Unfortunately we are not equipped to hold items for customers. If available, all orders placed before 2 PM will ship out the same day unless stated otherwise.

We do! International orders do not qualify for the $75+ free shipping 

Shipping costs can be calculated during the checkout process when you reach the address portion. Without your address, there is no way of telling.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

You can place an order through the website (MT-RSR.com) or by phone at 763-231-0250.

As of right now we only take credit card.

Nope. The only thing we keep on file is your name, address and email. If you need to make another purchase, you will need your credit card information.

You should receive confirmation to the email address you used to place the order at the time you placed it. That will act as your receipt as it has; name, order number, parts you ordered and the total you paid. 

When your order ships out, you’ll receive a second email with a tracking number.

Please check your spam and junk mail as sometimes our emails can be seen as ads and will automatically head to those folders. If you’ve checked both places, contact us at sales@mt-rsr.com

• Yes! We have a 30-day return policy. If it’s been longer than 30 days, your product may not be eligible for return.  
• In such cases where we do take a return past the 30-day mark, you may be subjected to a restocking fee. 
• Items must be returned in the original packaging. 
• If an item is not in its original condition, is damaged or missing any of its components, you may receive a partial refund. 

To make a return, contact us Sales@MT-RSR.com.

• Once the item is in our possession, please allow 1-2 days for the return to be processed. Once the return is processed, the refund should show up in your bank account within 3-5 days.  
• If a refund has not shown up, contact your bank, if they don’t see it, contact us. 
• We are only able to refund the card used to place the order.  

• As of right now, the only exchanges we can make are for damaged or defective products. 
• If you accidentally ordered the wrong item, you may return it for a refund. To get the correct item, a new order would need to be placed. 

Unfortunately, as of right now the system we use for our website does not allow us to mark individual parts as sold out. If you need availability on a part, contact us at sales@mt-rsr.com

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.