Return Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. For example, perishable goods that have a expiration date, such as Xtra Seal and some 3M Brand products.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mt-rsr.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mt-rsr.com and send your item to: 7700 N 68th Ave, Brooklyn Park, MN 55428. Exchanges for different products are not permitted, a new order must be made for the new product and a return for the current product.
Expected Return Timeline
Returns are expected to take about two weeks to complete. The shipping back to MT-RSR from the customer will take 1 to 5 business days for shipments from the continental US. Please allow for extra shipping time outside of this area. Once received, the return will be processed in 1-3 business days and once refunded, it will take an additional 1-3 days for credits to appear on credit cards. Returns for credit at MT-RSR are available immediately.
Shipping
To return your product, you should mail your product to: 7700 N 68th Ave, Brooklyn Park, MN 55428
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.